This Privacy Policy explains how EncuestasPay (“we,” “us,” “our”) collects, uses, and protects information when you use EncuestasPay.com and our HTML5 games (the “Services”). By using the Services, you agree to this Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following when you contact us, create an account (if available), or interact with support:
Name and email address
Account credentials (if accounts are supported)
Messages you send to support
Payments: If any purchase or donation features are offered, payment details are processed by third-party processors; we do not store full payment information.
1.2 Usage and Device Data
When you use the Services, we may automatically collect:
IP address, approximate location (city/region level), browser and device information
Pages viewed, game sessions, gameplay events (e.g., level progress, scores), and in-game interactions
Diagnostic and performance data (load times, errors)
1.3 Cookies & Similar Technologies
We use cookies, local storage, and similar technologies to:
Remember preferences and session status
Analyze traffic and performance
Deliver and measure advertising
You can manage cookies in your browser settings. Disabling some cookies may impact certain features.
2. How We Use Information
We use information to:
Provide, operate, and improve the Services and content
Personalize your experience and recommendations
Communicate with you (support responses, important updates)
Monitor performance, prevent fraud, and enhance security
Serve advertising and measure its effectiveness (where permitted by law)
Our processing is based on consent, contract necessity, and/or our legitimate interests, as applicable.
3. Sharing of Information
We do not sell personal data. We may share information with:
Service Providers: hosting, analytics, customer support, security, content delivery, and payment processors
Advertising Partners: to display relevant ads and measure performance (where legally allowed; you may opt out of personalized ads where applicable)
Legal/Compliance: when required by law, to protect rights, safety, or in connection with a business transfer
4. Data Retention & Security
We retain personal data only as long as necessary for the purposes described or as required by law. We apply administrative, technical, and physical safeguards to protect information from unauthorized access, loss, or misuse.
5. Your Rights
Depending on your location, you may have rights to:
Access and obtain a copy of your personal data
Request correction or deletion
Object to or restrict certain processing
Withdraw consent (where processing is based on consent)
Request data portability
To exercise rights, contact privacy@encuestaspay.com
. We may request information to verify your identity.
Regional Disclosures
EEA/UK: EncuestasPay acts as a controller for personal data collected via the Services. You have the right to lodge a complaint with your local supervisory authority.
California (CCPA/CPRA): We do not sell personal information. We may “share” identifiers and internet activity with ad partners for cross-context behavioral advertising. You can opt out where provided.
Brazil (LGPD): You can exercise rights of confirmation, access, correction, anonymization, portability, and deletion by emailing privacy@encuestaspay.com
.
6. Children’s Privacy
The Services are not intended for children under 13 (or under the minimum age required in your jurisdiction). If we become aware we have collected data from a child without parental consent, we will delete it.
7. Third-Party Links & Games
Some games or pages may link to third-party sites or load third-party content (including ads). Their practices are governed by their own policies.
8. International Transfers
Your information may be processed in countries other than where you reside. We implement appropriate safeguards where required by law.
9. Changes to This Policy
We may update this Policy from time to time. When we make material changes, we will update the “Last Updated” date and, where appropriate, provide additional notice.
10. Contact
Questions about privacy? Contact privacy@encuestaspay.com
.
Mailing address: EncuestasPay, 123 Market Street, Suite 400, Miami, FL 33130, USA.
Phone: +1 (786) 555-0199.